Adham Saeed Farid أدهم سعيد فريد

Personal Data:
• Name : Adham Saeed Farid
• Address : Cairo, Egypt.
• Mobile : 0111 801 7550
• E-mail : Adhamsaid36@gmail.com
• Nationality : Egyptian
• birth of date : 11/7/1992
• Religion : Muslim
• Military service : Completed
Qualifications:
 Bachelor’s degree in English literature from the faculty of Languages and Translation, Al-Azhar University.
 Graduation year: 2015 Educational diploma 2018
Experience:
• English teacher in al safa school for year 2019
• Customer service agent, Egypt food bank July 2013
 Responded to customer enquiries through phone calls
 Investigated complaints regarding technical issues and responded to each accordingly.
 Provided information about regulation and policies
 Assisted other colleagues according to the needs of the department
 Tourism experience
 Operator and Guest Service Agent At the Address Marassi Golf Resort From 6/2020 till 9/2021.
 Guest service representative for Seera Egypt from May 2020 to June 2020
 Following the telephone etiquettes while assisting the gusts for (leisure, business) trips.
 Mange all the booking (flight, hotels, transportation).
 Following up with any guest facing any challenge during his trip and solve any issues
Training:
• hygiene
• Quality
• First Aid
Profile:
• A self-motivated and hard working,
• Able to work as part of a team. Proving leadership skills, including managing and motivating other staff to achieve hotel objectives.
• An effective communicator with all hotels departments. Good problem solving and analytical skills.
• Ready for immediate adaptation on new working condition or atmospheres
• Well trained and experienced in five stars hotels
• High ability of working under pressure and carrying out individual responsibilities High
• ability to work in a team with a perfect team work spirit
Skills:
• Good knowledge of several developments tools such as: Word – Excel
• Guest Satisfaction skills
Other interests
• Volunteer to many of Resala charity activities 2009 – 2011
Languages:
• Arabic : Mother tongue .
• English : Good (Speaking, Writing, Reading and Understanding).
• German : Good (Writing, Reading and Understanding